Check that you have the correct Username, it would have been delivered by email when you first accessed the system. Bear in mind that Usernames are case-sensitive. If you continue to see challenges try requesting a password reset.
If you are an onboardee your username is randomly generated by the system, your HR contact will be able to provide you with this.
If you are an operator of the system please email firstname.lastname@example.org from the email address registered and we will be able to provide you with it.
Able to create onboardee records, edit the system and documents, see personal information, pull/create exports at account and company level and authorise contracts.
Able to create onboardee records, edit the system and documents, see personal information, pull/create exports at company level and authorise contracts.
Able to bulk add onboardees.
Can only see the tasks assigned to them.
If you need help adding an operator please see the “how to add a user” guide in the implementation tools.
If you are an Administrator check the Security Roles to make sure that they do not have the Integration user role selected as this will block access to the user interface.
In our continued efforts to provide our customers with the best possible functionality and to facilitate seamless integrations with webonboarding, we are currently working on enhancing our API offering to enable our clients to provision onboardees directly into webonboarding via web services. We adopt many industry best practices and utilise OAuth2 and RESTful services in our API. This feature is currently undergoing final tests in our staging systems before we release it into production. We are excited about helping our customers further automate their onboarding processes.
Brand new Support Hub
We have been working hard on optimising our support hub, creating a dedicated area for all knowledge with how to guides easily accessible. We’ve also added search functionality, implementation tools and a place to have your say